1. Introduction
Welcome to Soomlish. Your privacy is important to us. This Privacy Policy explains how Soomlish collects, uses, stores, protects, and shares information when you use our mobile application, website, and related educational services.
By using Soomlish, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Account information
- Name (if provided)
- Email address
- User ID and authentication information
Learning information
- Lesson progress, XP, achievements, streaks, quiz results
- Course completion status and learning preferences
Device information
- Device model, OS version, app version, language, time zone
- Anonymous device identifiers
Usage information
- Features used, session duration, crash reports, performance diagnostics
3. Payment Information
Payments for digital educational content are processed through supported payment providers (including Sifalo Pay). Soomlish does not collect or store mobile money PINs, bank passwords, card security codes, or wallet authentication credentials.
We may receive limited payment-related information necessary to verify transactions, activate purchased content, provide support, prevent fraud, and maintain financial records.
4. How We Use Your Information
- Create and manage user accounts
- Deliver educational services and sync progress across devices
- Process and verify purchases
- Improve performance and personalize the learning experience
- Respond to support requests and prevent fraud or abuse
- Comply with legal obligations
5. Information Sharing
We do not sell or rent personal information. Information may be shared only when necessary with cloud providers, authentication providers, payment processors, analytics providers, or legal authorities when required by law.
6. Data Storage and Security
We implement reasonable administrative, technical, and organizational measures to protect personal information. User data may be stored using Firebase and other cloud infrastructure with industry-standard security controls.
7. Data Retention
Personal information is retained only as long as necessary to provide services, maintain accounts, verify transactions, resolve disputes, comply with law, and improve security. Data no longer required may be deleted or anonymized.
8. Children's Privacy
Soomlish is intended for users aged 13 years or older. We do not knowingly collect personal information from children below the applicable minimum age without appropriate authorization where required by law.
9. User Rights
Subject to applicable law, you may request access, correction, deletion of your account and data, withdrawal of consent, or clarification regarding data processing. Some requests may be limited where legal or security obligations require retention.
10. Third-Party Services
Soomlish may integrate third-party services including cloud infrastructure, authentication, analytics, crash reporting, and payment providers. Each operates under its own privacy practices.
11. Changes
We may update this Privacy Policy from time to time. Continued use of Soomlish after updates become effective constitutes acceptance of the revised policy.
12. Contact Us
Questions about this Privacy Policy? Contact Soomlish at soomlish54@gmail.com.